Upon submitting a ticket, you will receive an email confirmation in your inbox. Depending on the issue, you might be asked to proceed with self-troubleshooting - our support team is dedicated to providing prompt solutions. In case your problem falls outside of the scope of an immediate solutions and would require technical assistance, our agents will provide an approximate time frame for resolving the problem.

 

To track the status of your ticket, log in to your AE Support account. Find Check Ticket Status below the search field.



 

The status of your ticket along with a brief description and ticket number shown here.


There are several Ticket Statuses we would like to address your attention to:

  • Being Processed - under review

  • Closed or Resolved - if either party marks a ticket as resolved

  • Awaiting Your Reply - if some information or actions required from your side

 

Important!




  • To make a follow up to a related question, please open the active ticket and reply to it directly.

  • To prevent delays, please submit a single ticket for each question. This will help us to respond to your issue a lot quicker.

  • If you want to add anything or request an additional information, please do so by opening an original ticket.

  • Submitting multiple tickets for the same issue will result in additional delays.