If you are not able to log in to your dash, please refer to an applicable issue below and follow the instructions to recover access to your account.


I forgot my password


To reset your password:

  1. Go to the AE homepage

  2. Click Login in the upper-right corner of your screen

  3. On the login screen, click on forgot password link.

  4. Enter your email address  and  click Submit.

  5. Check your email inbox associated with AE account for further instructions on restoring your password.